Most of the calls are visit nine of twelve, and a booking bot makes a tenth
A chiropractic clinic does not sell appointments, it sells a plan of care, and the phone reflects that: the majority of calls are existing patients moving a visit inside a course they have already paid for. A general purpose AI receptionist creates a new appointment every time and leaves the plan in pieces.
From $99 a month · Robocalls are never billed
Incoming callAngela Sorensen“Can I move Thursday's to next week without losing my slot?”
Existing plan found · Visit moved · Course intact
- The plan, not a slot
- It edits the course of care rather than creating a second appointment
- New injury or flare
- Asked, because a fresh acute injury is not the next visit on the plan
- $0
- billed for robocalls and sales calls, on every plan
The call that separates a clinic agent from a voice
Every AI receptionist on this results page books appointments and speaks well. This is the chiropractic call where that stops being enough.
The caller says
“My back went again over the weekend, much worse than before.”
What a generic AI receptionist does
A generic AI receptionist recognises an existing patient and slots them into their usual Thursday, because that is the pattern it has. It does not establish that this is a new acute episode, does not ask whether there is numbness, weakness or any loss of bladder or bowel control, and does not know those are the presentations your practitioner wants to hear about before the patient walks in.
What this one does
A new or worsening episode is asked about explicitly, with the red flag questions you configured. Numbness, weakness, radiating pain past the knee, any loss of continence: those route to a practitioner rather than into the diary. Everything else is booked as a new episode rather than as the next visit on an existing plan.
AI receptionist for chiropractors: what is actually configurable
Each of these is something the product does on a real call. Where it refuses to act, the refusal is the design rather than a limitation.
It knows the difference between a plan visit and a new episode
One is an edit to a schedule that already exists. The other is a fresh presentation with its own intake. Getting that wrong produces a diary that says the course is on track when it is not, which is a billing problem as much as a clinical one.
It asks the red flag questions you wrote
Numbness, weakness, pain radiating below the knee, changes in bladder or bowel function, recent trauma. Those reach a practitioner rather than a slot. The agent asks them because you told it to, not because a model decided they sounded relevant.
It answers the insurance and plan questions from settings
Which insurers you take, what the initial consultation costs, whether a referral is needed, whether you offer packages. All facts you set, stated identically every time, rather than a callback that arrives after the caller has booked with somebody else.
It absorbs confirmations and no show follow ups
The confirm, move and cancel traffic is most of a clinic phone, and it is also the traffic that keeps the front desk from talking to the new patient standing in front of them.
What it asks on a chiropractic call
Not a name and a preferred time. Each of these has an operational reason behind it, and every one of them is yours to change.
“First visit, or have you been before?”
A first consultation is three times the length of an adjustment. Booking it wrong is the most common scheduling error in this trade.
“What's going on, in a sentence?”
Enough to choose an appointment type — not a history. Acute and maintenance are different bookings.
“How did it happen, and when?”
Separates an acute injury needing a prompt slot from a long-standing complaint that can wait for the right practitioner.
“Have you had treatment for it elsewhere?”
Changes the intake paperwork and sometimes who they should see.
“Are you claiming through insurance or an employer?”
Decides the paperwork before arrival rather than at the desk, and whether authorisation is needed first.
“Shall I book the rest of the plan now?”
A care plan booked one appointment at a time is a care plan that quietly stops. Booking the block is what keeps it.
What it will never do on a chiropractic call
You are handing your phone to software that talks to your customers when you cannot. These are the lines it does not cross, and the exact words it uses instead.
No clinical advice and no assessment
It will not say what is wrong, whether an adjustment will help, whether to use heat or ice, or whether someone should see a doctor instead. It gathers what is needed to pick an appointment type and stops there.
What it actually says
“I'm not able to advise on that, and I'd rather not guess. Let's get you booked in and Dr Osei will assess it properly.”
Red flags go to a person or to urgent care
Numbness, loss of bladder or bowel control, severe pain after a fall, or any description suggesting something beyond musculoskeletal — the agent stops booking, tells the caller to seek urgent medical attention, and alerts the clinic.
What it actually says
“With numbness like that I'd want you seen medically today rather than waiting for us — please ring your doctor or go to urgent care.”
It won't promise a result or a number of visits
How many sessions someone needs is a clinical judgement made after an assessment. The agent explains what the first appointment involves and what it costs, and it does not tell anybody they will be fixed in six visits.
What it actually says
“How many sessions it takes is really something Dr Osei works out after the assessment — I'd only be guessing, and I'd rather not.”
The four things it answers from
Configuration rather than something a model has been asked to remember. Change one at eight in the evening and the next call uses the new value.
First consultation
$95, 45 minutes
Adjustment
$65, 15 min
Care plans
6 or 12 visits
Insurers
Bupa, AXA, Vitality
What chiropractic clinics say before they say yes
In the words they are usually put in. Where the objection is right, it says so.
“Our patients have a relationship with the desk.”
And they keep it. What this takes is the call that arrives while your desk is with somebody, or at eight in the evening when the back went and the clinic is shut. That call currently reaches nothing.
“A machine cannot judge whether somebody needs to be seen sooner.”
It does not judge. It asks a fixed list of questions you wrote and routes on the answers. That is more consistent than a judgement made on the ninth call of a busy morning, and it never improvises a reassurance.
“It will wreck the schedule.”
It reads the real calendar and the capacity in each window, and it edits existing appointments rather than creating parallel ones. A general purpose booking agent is the thing that wrecks a schedule, and it does it by design.
It books into the calendar you already keep
Google, Outlook, Apple, Exchange, CalDAV. An AI receptionist that emails you a summary has built a nicer voicemail; this one creates the appointment and texts the caller.
…and a lot more besides
- Warm transfersWarm transfersAnnounced — who is calling and why, before you take the line.
- Spam never billedSpam never billedRobocalls are spotted, zero-rated, and never become a customer.
- A number per sourceA number per sourceVan, yard sign, Google listing — see which line brings the work.
- Team & on-callTeam & on-callTries you, then a second number, then whoever is on call.
- Run it by textRun it by textReply to a text to move a job, block a morning, clear a day.
- Clear a day, everyone toldClear a day, everyone toldCall off a wet Tuesday; every customer is told and re-offered.
- Never invents an answerNever invents an answerNo price or slot it was not given. It takes a message instead.
- Any trade, no codeAny trade, no codeGoal, questions and guardrails are settings, not a rebuild.
Can it move a visit inside an existing plan of care?
Yes. It finds the appointment, offers real windows, moves it and confirms, without creating a duplicate booking or breaking the course.
What happens with a new acute injury?
It is asked about as a new episode, with your red flag questions, and routed to a practitioner where any of them are positive rather than dropped into the next available slot.
Does it give clinical advice?
No. It does not assess, advise or reassure. It asks what you told it to ask and routes on the answers.
Can it answer insurance questions?
Which plans you take, consultation pricing, whether a referral is required and what packages exist, all from your settings.
What does it cost?
From $99 a month, flat, with unlimited call flows and a monthly talk time allowance. Robocalls are never billed, and there is a free tier for testing first.
Comparing against a human answering service instead?
That is a different question with a different answer, and it has its own page: the chiropractic answering service, with a full chiropractic call played second by second.
Trades that answer the phone the same way
The same archetype, which is what the product actually branches on. Every trade has one of these pages.