Call Recording Notice

The recording and its transcript are how a booking can be checked, how a mistake can be found, and how you can see what your customers were told when you were not there. Without them the product would ask you to trust an unverifiable summary.

Most US states require only one party to a call to consent to its recording. Eleven — California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania and Washington among those commonly listed — require the consent of every party, and the list and its interpretation change.

A call can also cross a border: a caller in an all-party state ringing a business in a one-party state is the ordinary case, not the exception.

The agent can be configured to announce at the start of a call that it is recorded, and we recommend leaving that announcement on for every line regardless of the state you operate in. It is one sentence, it is the cheapest possible compliance, and callers do not object to it.

The announcement is part of your agent's configuration, so you can word it in your own voice. What you must not do is remove it while operating in a state that requires consent.

It is your telephone line, your customers and your jurisdiction. You are responsible for deciding what your legal obligations are and for configuring the service to meet them, and we cannot give you legal advice about it.

If you would rather not record at all, tell us at [email protected] and we will discuss what the product can do without it. Some of it can; the review surface cannot.