A buyer inquiring on a listing is inquiring on four
Vandial answers immediately, confirms the property is available, qualifies the buyer — home to sell, financing, timeline — and books the showing into the right agent's calendar. All of it before the caller reaches the next agent on their list.
From $99 a month · Robocalls are never billed
Incoming callMarta Iwaszko“Is the house on Selby Road still available to view?”
Booked — showing Sat 11am, cash buyer, no home to sell
- Pre-approved, cash
- captured on the first call, so nobody drives to an unqualified showing
- Evenings
- when listing-site inquiries actually arrive, and the office is shut
- Never valued
- a property on the phone. The valuation gets booked instead
This is what your callers hear
The same receptionist a brokerage gets, answering as the trades we already run. Yours is in the middle — press play.
One real estate call, and what it left behind
Answered on the second ring. Every field below was captured during the call — nobody typed it in afterwards.
“Is the house on Selby Road still available to view?”
Matched0:13
- 12 Selby Road
- available
- showing request
Captured0:32
- cash buyer
- no home to sell
- ready to close
Booked0:56
- Sat 11am
- 12 Selby Road
- qualified
Booked — showing Sat 11am, cash buyer, no home to sell
Read the whole real estate call, line by line
- 0:02Marta Iwaszko: Is the house on Selby Road still available to view?
- 0:04Vandial: Number twelve — yes, it is. Would you like to arrange a showing?
- 0:11Marta Iwaszko: Please. Saturday if you have anything.
- 0:13Matched — 12 Selby Road · available · showing request
- 0:19Vandial: Saturday at eleven is free. Do you have a home to sell first, or is it a cash purchase?
- 0:29Marta Iwaszko: Cash. We sold last month and we're renting.
- 0:32Captured — cash buyer · no home to sell · ready to close
- 0:44Vandial: That's helpful — the seller will want to know. Saturday at eleven, and I'll text you the address and my colleague's name.
- 0:56Booked — Sat 11am · 12 Selby Road · qualified
Answered, understood, booked
One number, picked up on the second ring — at 2am, on a Sunday, while you're already working. By the time the caller hangs up, it is in your calendar.
It answers
Answered in the evening and at weekends, which is when listing-site inquiries actually arrive and when nobody is in the office.
- 0:00Incoming call
- 0:02Answered by Vandial2 rings
- 0:05“Hello, Marlow Plumbing.”
It understands
Availability confirmed from the listing, the buyer qualified on chain, finance and timeline, and a valuation lead spotted if there is one.
- Job
- Water heater — leaking
- Where
- 14 Marlow Street
- Access
- Side gate, dog in yard
- Urgency
- Today if possible
- Still on
It books
The showing booked into the right agent's calendar and confirmed by text, with the qualification attached for the seller.
Text to Dave · 13:01
You’re booked for today, 1–2pm. Reply R to move it.
It asks what you would ask
These are the questions the agent runs for real estate agents, and the operational reason each one exists. Change them, add your own, or take them out — they are configuration, not code.
Which property, and is it still available?
Answered from the listing rather than guessed, so nobody is booked to view something that went under contract on Tuesday.
Do you have a home to sell, or are you ready to close?
The single fact a seller wants before agreeing to a showing, and the one that decides whether the showing is worth arranging.
Are you pre-approved with a lender?
Separates a serious buyer from a Sunday browser without any awkwardness, because it is a standard question.
What's your timeline?
A buyer who needs to move in six weeks and one who is looking casually are different appointments and different follow-up.
Have you got a property to sell?
A showing inquiry is often a valuation lead in disguise, and nobody asks because everybody is busy.
Which other areas or properties are you looking at?
Turns a single inquiry into a registered applicant who can be matched against everything else on your books.
More than a real estate answering service
An answering service takes a message and charges you for it. Vandial knows your prices, your patch and your diary — so it books the job, or puts a real emergency straight through to you.
It picks up out of hours, and while your line is busy
A portal inquiry is a race between four agents, and it is decided by who replies first rather than who is best. Vandial answers in seconds at nine in the evening, which is when those inquiries arrive.
It knows your prices, your patch and your hours
Every caller is qualified the same way — chain, finance, timeline — so what reaches your agent is an applicant rather than a name. Vendors notice the difference immediately.
What it knows
Valuation
Free
Showings
7 days, until 7pm
Commission
2.5%, paid at closing
Lettings
Managed and let-only
What matters reaches you. The rest waits
Half of the showing inquiries in this business are valuation leads that nobody asked about. The agent asks whether they have a property to sell, on every call, without ever valuing anything.
Your rule: if they say gas, flood or no heat — ring Sam, then me.
Every call written up, tagged and searchable
Showings land in the right agent's real calendar, with travel time respected, instead of being written on a pad and reconciled at nine the next morning.
Dave Whitfield · Sunday, 4m 12s
Water heater, leaking
Leaking from the base. Booked for Tuesday 1–2pm. Side gate open, dog in the yard. Asked whether the service call fee applies — told $99, waived on repair.
Evenings, Sundays, and the day a listing goes live
Listing-site inquiries do not arrive during office hours. They arrive at nine in the evening and on Sunday afternoon, from people sitting on a sofa with four tabs open — and every one of those tabs is another agent. The first day a listing goes live compresses that into a few hours, and the brokerage that answers takes the showings.
When it happens · Evenings, Sundays, launch day
A normal month, then a surge month
- Billed per minute
- Your baselineTriples with the calls
- The bill peaks in the same week your phone does.
- Billed per call, like a human service
- Per call, every callEvery extra call, billed
- Including the robocalls and the wrong numbers.
- Vandial
- From $99 a monthThe same
- Call flows are unlimited on every paid rung, and there is no per-minute billing. The rungs differ only in how many unique customers you answer for — and a surge is mostly more calls from the same people.
Robocalls and sales calls are identified and zero-rated on every plan. They never count toward your included customers and never create a customer record.
What it will never do
You are handing your phone to something that talks to your customers when you are not there. These are the lines it does not cross in real estate, and the words it uses instead.
It never values a property
Not the one being viewed and not the caller's own. A figure said on the phone becomes the figure the seller expects and the number the agent has to argue down. The agent books the valuation appointment instead.
What it actually says
“I wouldn't want to put a number on it without seeing it — you'd only be disappointed either way. Shall I book a valuation?”
It doesn't disclose offers or the seller's position
What has been offered, why the seller is selling, how motivated they are, and what they would accept are the agent's information and nobody else's. The agent does not speculate, and does not repeat something it was told in another call.
What it actually says
“That's really one for the agent handling it — I wouldn't want to speak for the seller.”
It won't confirm a showing the seller hasn't agreed to
For an occupied property, an access-dependent showing is offered as provisional and confirmed once the seller has said yes. A showing arranged over somebody's head is how an brokerage loses an instruction.
What it actually says
“I'll pencil Saturday at eleven in and confirm once we've spoken to the seller — you'll get a text either way within the hour.”
The job lands where you already work
Google, Outlook, Apple, Exchange, CalDAV — whichever calendar you already keep. Then your payments, your CRM, and whatever you automate with.
…and a lot more besides
- Warm transfersWarm transfersAnnounced — who is calling and why, before you take the line.
- Spam never billedSpam never billedRobocalls are spotted, zero-rated, and never become a customer.
- A number per sourceA number per sourceVan, yard sign, Google listing — see which line brings the work.
- Team & on-callTeam & on-callTries you, then a second number, then whoever is on call.
- Run it by textRun it by textReply to a text to move a job, block a morning, clear a day.
- Clear a day, everyone toldClear a day, everyone toldCall off a wet Tuesday; every customer is told and re-offered.
- Never invents an answerNever invents an answerNo price or slot it was not given. It takes a message instead.
- Any trade, no codeAny trade, no codeGoal, questions and guardrails are settings, not a rebuild.
What real estate agents say before they say yes
Three objections, in the words they are usually put in. Where the objection is right, it says so.
“Listing-site inquiries come in at nine at night.”
From someone on a sofa with four tabs open, and every one of those tabs is another agent. It is a race decided by who replies first rather than who is best, and your office is shut.
“A showing is worthless if the buyer can't actually close.”
So every caller is asked the same three things — chain position, lender pre-approval, timeline — as standard questions rather than an interrogation. What reaches your agent is an applicant instead of a name, and sellers notice immediately.
“It'll value someone's house over the phone.”
Never — not the property being viewed and not the caller's own. A figure said on a call becomes the seller's expectation and the number your valuer has to talk down. It books the valuation instead, and it spots the ones nobody thought to ask about.
Real estate questions, answered
What real estate agents ask before handing over their phone number — and what a real estate answering service can and cannot do for you.
Will it value a property?
No, and it says so plainly. Not the property being viewed and not the caller's own. A figure given on the phone becomes the seller's expectation and the number your valuer has to talk down, so the agent books the valuation appointment instead.
Can it qualify buyers?
Chain position, lender pre-approval and timeline, asked on every inquiry as standard questions rather than as an interrogation. It turns a name into an applicant, which is what a seller is actually paying you for.
Does it know what's still available?
It answers from your listings rather than guessing, so nobody is booked to view a property that went under contract on Tuesday — which is one of the fastest ways to look disorganized to a new buyer.
Can it handle lettings as well as sales?
Yes, with different questions: budget, move-in date, pets, guarantors, employment status and whether they have references ready. Lettings inquiries route separately from sales.
What about seller access for occupied properties?
It offers those as provisional and confirms once the seller has agreed, rather than arranging a showing over somebody's head. The caller is told which it is and gets a confirmation either way.
Will it disclose what's been offered?
Never. Offers, the seller's motivation and what they might accept are the agent's information. It does not speculate and it does not repeat what it learned on another call.
What does it cost?
Three paid rungs — Starter, Professional and Business — differing only in how many unique callers you answer for in a month. Call flows, agents and full call history are unlimited on all of them. Robocalls are identified and never billed.
Already decided you want AI to answer it?
Then the question is which one, and that is a different page: what a generic AI receptionist gets wrong on a real estate call, and what is configurable about this one.
Not your trade?
The agent's questions, urgency rules, escalations and vocabulary are all configuration. Nothing about a trade is hard-coded, which is why there are 31 of these and not one.