A small business answering service that knows your trade
One engine, configured. What changes per trade is the questions it asks, when it treats a call as urgent, and the lines it will not cross — which is why there are 31 of these pages and not one product per trade.
Small business answering service, by trade — Vandial
When it can't wait
Urgent calls where the price cannot be known until someone has looked. The agent triages, states your service call fee and books the visit — it never quotes a repair.
HVAC
When the heat goes out, the whole town calls at onceSee the hvac pagePlumbing
The burst pipe at 2am rings someone. It should be youSee the plumbing pageElectrical
A tripping breaker can wait. A burning smell cannotSee the electrical pageGarage door
A door that won't open is somebody's morning, goneSee the garage door pageAuto repair
Your best technician shouldn't be your receptionistSee the auto repair pageTowing
Every recovery call is someone stranded, dialing down a listSee the towing pageAppliance repair
The part you didn't know you needed is the second tripSee the appliance repair pageLocksmith
Nobody locked out of their house calls twiceSee the locksmith pageProperty management
The tenant rings you. The owner judges you on itSee the property management pageFuneral homes
Funeral home answering: first-call details and director handoverSee the funeral homes pageEvery other Tuesday
Where the recurring book is the business. Rates are quotable from a few facts, and most of the call volume is schedule churn the agent absorbs without calling you.
Pest control
Your recurring book is forty small interruptions a weekSee the pest control pageLandscaping
You lose a day to rain and spend the evening on the phoneSee the landscaping pageCleaning
The inquiry you answer in ten minutes is the one you winSee the cleaning pageFuel delivery
The tank ran dry at nine on a Friday. The phone is still ringing at tenSee the fuel delivery pageHome health care
A caregiver calls off at twenty to six. Somebody expects them at sevenSee the home health care pageCome and look at it
Where the quote is the sale and a site visit costs half a day. The agent qualifies hard enough that the visit is worth making, and prices nothing it has not seen.
Roofing
After a storm the whole market calls in one morningSee the roofing pageMoving
People book the mover who answers, not the one they meant to callSee the moving pageRemodeling
A consultation with the wrong lead costs you a daySee the remodeling pageInsurance agencies
A quote request that waits until Monday is somebody else's policySee the insurance agencies pageHave you got anything Thursday?
Where the calendar is the product and the people who could answer the phone are all with someone else. The agent books, reschedules and fills cancellations — and gives no professional advice.
Dealership service
Every advisor is at the drive. The service line is ringing anywaySee the dealership service pageDental
The call you miss at 4pm is a chair sitting empty on ThursdaySee the dental pageMedical practice
The 8am rush is one queue and one receptionistSee the medical practice pageChiropractic
You are with a patient every hour you are openSee the chiropractic pageVeterinary
Veterinary answering for routine calls and clinician handoversSee the veterinary pageSalon & spa
Every stylist is with a client. The phone does not careSee the salon & spa pageLaw firm
The inquiry that reaches voicemail instructs another firmSee the law firm pageReal estate
A buyer inquiring on a listing is inquiring on fourSee the real estate pageRestaurants
Your phone rings most at the exact moment nobody can answer itSee the restaurants pageAccounting
Answering for accountants: intake before the consultationSee the accounting pageTherapy practices
You are unreachable for fifty minutes of every hourSee the therapy practices pageHotels
One person is running the whole property at 3amSee the hotels pageYour trade isn't on the list
Then it is a configuration rather than a wait. The agent's goal, its questions, its call types, its urgency rules and its guardrails are all data — the same product answers for a clinic, a courier, a tutor or a property manager. Tell it what to ask and what never to say, and it answers your phone.
Get in touchSee what it costsThe same three steps, in every trade
What changes per trade is the questions in the middle step. The shape does not.
01
It answers
On the second ring, at 2am, on a Sunday, while you are already under a sink or with a patient. One number, no menu.
02
It understands
It classifies the call before it qualifies it — a supplier, a robocall and a new job are not the same conversation — then asks your trade's own questions.
03
It books
Into the calendar you already keep, against the capacity actually left in the window, and texts the customer a confirmation before they hang up.
What it will never do, in any trade
The questions change per trade. These do not — they are the rules every agent runs under, whatever it is answering for.
It never invents a price
It states the call-out fee and the rates you configured, and nothing else. Where it does not know, it says so and brings it to you rather than guessing — a number said on the phone is a number you are held to at the door.
What it actually says
“I'm not going to guess at the repair before someone's seen it — you'd only be annoyed if I got it wrong.”
It never promises an hour it cannot keep
Work in the field is booked in windows, because a specific time is a promise the traffic breaks. It offers the window that actually has capacity left, and it will not invent one to end the call politely.
What it actually says
“I can do Tuesday morning, between eight and twelve — I won't give you an exact hour and have you waiting in all day.”
It never sends anyone to voicemail
If the transfer ladder runs out and nobody accepts, it takes the details, commits to a specific callback window and flags it. A beep is the one outcome worse than not answering at all.
What it actually says
“I can't reach anyone this minute, so let me take the details and someone will call you back before nine tomorrow.”
…and a lot more besides
- Warm transfersWarm transfersAnnounced — who is calling and why, before you take the line.
- Spam never billedSpam never billedRobocalls are spotted, zero-rated, and never become a customer.
- A number per sourceA number per sourceVan, yard sign, Google listing — see which line brings the work.
- Team & on-callTeam & on-callTries you, then a second number, then whoever is on call.
- Run it by textRun it by textReply to a text to move a job, block a morning, clear a day.
- Clear a day, everyone toldClear a day, everyone toldCall off a wet Tuesday; every customer is told and re-offered.
- Never invents an answerNever invents an answerNo price or slot it was not given. It takes a message instead.
- Any trade, no codeAny trade, no codeGoal, questions and guardrails are settings, not a rebuild.
The same calendar, whichever trade you're in
Google, Outlook, Apple, Exchange, CalDAV — plus your payments, your CRM and whatever you automate with. The integrations do not change per trade; only the questions do.
Get in touchSee what it costsTools for the next step in your business
Qualify the inquiry
Capture the service, service details and timing. Use your booking rules to decide the next step and when a person should help.
Keep the booking moving
Offer times from your connected calendar, handle rescheduling and send confirmation so interested clients leave with a clear next step.
Welcome the next visit
Follow up with past inquiries and returning clients. Keep the context from the previous conversation and make the next visit easier to arrange.
Explore the questions behind better bookings
Discover what Vandial can do for you
See how an AI agent can help your business qualify inquiries and book the next step.
FAQ
Is this a different product for each trade?
No, one engine, configured. The agent's goal, the questions it asks, the call types it recognises, its urgency rules and its guardrails are all data on your account. That is why there are 31 of these pages rather than 31 products, and why a trade that is not listed is a configuration rather than a wait.
What happens to a call it cannot handle?
It tries you, then a second number, then whoever is on call — each leg accepted by pressing 1, so a voicemail box cannot swallow the call by answering first. If nobody accepts, it takes the details and commits to a callback window. It never sends anyone to voicemail.
Will it quote a price?
It states the call-out fee and the rates you configured, and nothing else. It will not price a repair nobody has seen, and it will not promise an exact hour — field work is booked in windows because a specific time is a promise the traffic breaks.
Does it book into my real calendar?
Google, Outlook, Apple, Exchange or CalDAV — whichever you already keep — against the capacity actually left in each window. A booking it cannot fit is one it does not make.
Am I billed for robocalls?
No. Spam is classified as spam, zero-rated, and never becomes a customer record. It is also the majority of what arrives out of hours, which is when a per-call answering service is most expensive.
Does it make outbound calls?
No. Everything here is inbound. Outbound campaigns bring TCPA obligations with them and are deliberately not part of this product.