Acceptable Use Policy

Placing unsolicited calls or texts, or any outbound campaign. The service answers your line; it does not dial out to strangers.

Impersonating another business, or configuring the agent to claim an identity, certification or capability that is not yours.

Collecting payment card numbers, government identifiers, or health information over the phone. The agent is built not to ask for them and must not be configured to.

Anything unlawful, deceptive, harassing, or intended to defraud the caller.

Presenting the service as a route to emergency assistance.

The agent repeats what you tell it. Configuring it with prices you do not honour, a service area you do not cover, or claims you cannot support is a breach of this policy as well as a way to lose customers.

We may suspend an account immediately where use threatens the service, a carrier relationship, or somebody's safety, and we will tell you why. Report suspected misuse to [email protected].