The caller who says they can smell burning needs a sentence, not a slot
Electrical calls carry a liability that plumbing calls do not: the wrong reassuring answer to a burning smell or a live water contact is a fire or a fatality with your company's name on it. What matters in an AI receptionist here is not how naturally it speaks. It is what it is forbidden to say.
From $99 a month · Robocalls are never billed
Incoming callOwen Bright“There's a burning smell coming from the fuse box.”
Told to cut power · Escalated · No booking offered
- Cut the power
- The instruction it gives before it asks anything else, on the calls that warrant it
- Never diagnoses
- It will not talk a caller through a consumer unit, however confident they sound
- $0
- billed for robocalls and sales calls, on every plan
The call that separates an electrical agent from a voice
Every AI receptionist on this results page books appointments and speaks well. This is the electrical call where that stops being enough.
The caller says
“Half the sockets are dead and there's a burning smell in the hall.”
What a generic AI receptionist does
A general purpose AI receptionist is trained to be helpful, so it is helpful. It sympathises, suggests checking the breaker, offers to book someone for the morning and takes the address. Three of those four actions are wrong. Talking an untrained caller toward a consumer unit that smells of burning is the single worst thing software can do on an electrical call.
What this one does
A burning smell is a hard stop configured on your account. The agent tells the caller to stop using the circuit and cut power at the main switch if it is safe to reach, does not diagnose, does not book, and alerts you immediately. The refusal is the feature. Everything else on that call is decoration.
AI receptionist for electricians: what is actually configurable
Each of these is something the product does on a real call. Where it refuses to act, the refusal is the design rather than a limitation.
It gives the safety instruction before it gathers anything
Burning smells, sparks, a buzzing panel, water anywhere near live equipment. Each one has a sentence the agent actually says, configured by you, delivered before any question about names or addresses. A model choosing its own words in that moment is a risk nobody should be carrying.
It knows the difference between dead sockets and a dead property
One circuit out is a booking. A whole property with no power, or a property with someone dependent on powered medical equipment in it, is an escalation. That distinction is a rule you set, not an inference, so it behaves the same at 3am as it does at 3pm.
It captures the panel, the age and the access
What type of consumer unit, roughly how old the property is, whether there is a certificate from previous work, and how the electrician gets in. Old wiring changes what goes on the van, and asking on the phone is what stops a first visit becoming a survey.
Certified work goes to whoever holds the certificate
Notifiable work, EV charger installs, commercial jobs: you tell it who is qualified for what and it books against that person, rather than filling a generic slot somebody has to unpick the next morning.
What it asks on a electrical call
Not a name and a preferred time. Each of these has an operational reason behind it, and every one of them is yours to change.
“Is there any burning smell, smoke, or scorching?”
The first question asked, every time. It is the one answer that changes the call from a booking into an evacuation.
“What exactly happens — and what were you doing when it did?”
An oven-triggered trip is a circuit load problem. A random one is a fault. Different visit, different length.
“Whole house or one circuit?”
Separates a main-breaker or supply issue from a branch fault, and tells you whether this is an emergency at all.
“Where is the panel, and what make is it?”
Some panels need parts nobody carries. Knowing before the van leaves is the difference between one visit and two.
“Has any water been near it?”
Water and live power is an immediate escalation, not a booking — and callers rarely volunteer it.
“Is anyone without power entirely?”
A full outage with a medical device or a freezer full of stock is a priority. A dead socket in a spare room is not.
What it will never do on a electrical call
You are handing your phone to software that talks to your customers when you cannot. These are the lines it does not cross, and the exact words it uses instead.
Burning, smoke or sparking ends the call
Any mention of a burning smell, visible smoke, sparking or scorch marks and the agent stops. It tells the caller to kill the power at the main and ring the fire service if anything is smoking, and it alerts you immediately. It does not book, price or attempt to work out the cause.
What it actually says
“If anything is smoking or you can smell burning, turn the power off at the main and ring 911. I'm alerting the on-call electrician right now.”
Water near live power goes straight through
A flooded basement with a panel in it, or water running near an outlet, is transferred to a human on the spot. This is the escalation callers most often bury halfway through a sentence about something else, so it is asked about directly.
What it actually says
“Don't go near the panel if there's water around it. Stay where you are — I'm putting you through to someone now.”
It will not diagnose a fault down the phone
It captures the symptom precisely and books the visit. It does not tell a caller their wiring is fine, that it is probably just the appliance, or that they can reset it and carry on. Being wrong about that in this trade is not a lost job.
What it actually says
“I don't want to guess at what's causing it — that's exactly what the service call is for. Let's get someone in front of it.”
The four things it answers from
Configuration rather than something a model has been asked to remember. Change one at eight in the evening and the next call uses the new value.
Service call
$95
Service area
15 miles
After hours
$180
Panel changes signed by
Rosa and Marcus
What electricians say before they say yes
In the words they are usually put in. Where the objection is right, it says so.
“An AI giving electrical advice is a lawsuit.”
It would be, which is why this one gives none. The only sentences it is permitted to say on a hazard call are the ones you wrote and approved, and they are all instructions to stop and disconnect rather than attempts to help. Every other product in this category is optimising for helpfulness, and on an electrical line that is the wrong objective.
“My customers ring about jobs I don't do.”
It knows what you do not do. Solar, commercial, EICR reports, whatever is outside your scope. It says so on the call and does not book, which saves the visit and the awkward conversation on the doorstep.
“I get called out for things that turn out to be a tripped breaker.”
It asks whether the breaker has been reset and whether it trips again immediately, because those two answers separate a wasted call out from a real fault. It does not talk anyone through opening anything. It asks what they can already see.
It books into the calendar you already keep
Google, Outlook, Apple, Exchange, CalDAV. An AI receptionist that emails you a summary has built a nicer voicemail; this one creates the appointment and texts the caller.
…and a lot more besides
- Warm transfersWarm transfersAnnounced — who is calling and why, before you take the line.
- Spam never billedSpam never billedRobocalls are spotted, zero-rated, and never become a customer.
- A number per sourceA number per sourceVan, yard sign, Google listing — see which line brings the work.
- Team & on-callTeam & on-callTries you, then a second number, then whoever is on call.
- Run it by textRun it by textReply to a text to move a job, block a morning, clear a day.
- Clear a day, everyone toldClear a day, everyone toldCall off a wet Tuesday; every customer is told and re-offered.
- Never invents an answerNever invents an answerNo price or slot it was not given. It takes a message instead.
- Any trade, no codeAny trade, no codeGoal, questions and guardrails are settings, not a rebuild.
What stops it giving electrical advice?
The hazard rules on your account are hard stops rather than instructions to the model. Where one fires, the agent has one approved sentence to say and no permission to continue qualifying, book, or negotiate with a caller who insists it is fine.
Will it get me out of bed for a dead socket?
No. One dead circuit is written up and booked for the morning. What reaches you at night is what you decided reaches you at night: a whole property without power, a burning smell, water near live equipment, a vulnerable occupant.
Can it book against the right electrician?
Yes, once you tell it who is certified for what. Notifiable work goes to whoever holds the ticket, and the appointment is created against that person's calendar rather than a generic slot.
Does it take the details I actually need?
Panel type, property age, what is out and what still works, whether it trips again on reset, access and parking. That is a call sheet an electrician can act on rather than a name and a callback number.
What does an AI receptionist for electricians cost?
From $99 a month, flat, with unlimited call flows and a monthly talk time allowance. Robocalls are never billed. There is a free tier for building and testing the agent in the browser before a number points at it.
Comparing against a human answering service instead?
That is a different question with a different answer, and it has its own page: the electrical answering service, with a full electrical call played second by second.
Trades that answer the phone the same way
The same archetype, which is what the product actually branches on. Every trade has one of these pages.