Out of gas in a cold snap is not a delivery request
A fuel business runs a route, and a route absorbs almost everything. What it cannot absorb is the household that has run out completely on the coldest night of the year, and that call arrives sounding exactly like the customer who noticed the gauge is low. Telling them apart is the whole job of an AI receptionist here.
From $99 a month · Robocalls are never billed
Incoming callCarol Prentice“The tank's empty and the heat's gone off completely.”
Out of gas flagged · Relight requirement noted · Escalated
- Out or low
- The question that decides between an emergency run and the next route day
- Tank and access
- Size, location, gate codes and dogs, so the driver is not turned back
- $0
- billed for robocalls and sales calls, on every plan
The call that separates a fuel agent from a voice
Every AI receptionist on this results page books appointments and speaks well. This is the fuel delivery call where that stops being enough.
The caller says
“We've run right out and the house is getting cold.”
What a generic AI receptionist does
A generic AI receptionist takes the address and books the next scheduled delivery day, which in January might be Thursday. It does not establish that the tank is at zero rather than low, does not ask whether anybody in the property is vulnerable, and does not know that a propane system run dry needs a leak check and a relight before it will work again even after the truck has been.
What this one does
Completely out is a separate classification from low, it escalates under your rules rather than joining the route, and the relight requirement is stated on the call so the customer is not left believing the delivery alone will fix it. Those are settings, and they are what a general purpose agent cannot invent.
AI receptionist for propane and heating oil dealers: what is actually configurable
Each of these is something the product does on a real call. Where it refuses to act, the refusal is the design rather than a limitation.
It knows an empty tank is a system problem, not just a delivery
A propane system that has run out requires a leak test and a relight before appliances work. Saying that on the phone sets the expectation correctly and books the right visit. A booking that promises heat by lunchtime and delivers a full tank and a cold house is worse than no booking.
It captures the tank, not just the address
Tank size, whether it is owned or leased, where it sits, the gauge reading, gate codes, dogs and whether the driveway takes a truck in ice. Those are what decide whether a delivery attempt succeeds, and a failed attempt costs a route slot.
It separates will-call from automatic delivery customers
An automatic customer ringing about a delivery usually has a different problem than they think they do. A will-call customer is placing an order. Treating both as the same call produces a schedule nobody trusts.
It states the price per gallon you set, and the minimum
Price is the reason most of these calls happen and it changes. It is a setting the agent reads rather than a number the model recalls, along with your minimum delivery and any winter surcharge, so every caller hears today's figure.
What it asks on a fuel delivery call
Not a name and a preferred time. Each of these has an operational reason behind it, and every one of them is yours to change.
“Do you smell gas, inside or near the tank?”
Asked first, every time, before anything else — because if the answer is yes there is no delivery to book, only an evacuation.
“What does the gauge read?”
The difference between a run-out and a nervous customer at 30%. It decides whether this goes on tomorrow's priority list or into the normal route.
“Is the heat off right now?”
A cold house with children or an elderly resident moves up the list regardless of what the gauge says.
“Are you on auto-fill or will-call?”
A run-out on an auto-fill account is our miss and needs a manager to see it; on will-call it is a delivery. They are not the same call.
“Is the driveway clear and is the tank gated?”
A truck that cannot reach the tank is a wasted stop on a day where every stop is spoken for. Snow, mud and locked gates get asked about in winter.
“Which address, and is it the same tank as last time?”
Customers with a second property, a shop tank, or a rental ring from whichever phone is nearest.
What it will never do on a fuel delivery call
You are handing your phone to software that talks to your customers when you cannot. These are the lines it does not cross, and the exact words it uses instead.
It never talks anybody through a gas smell
An odour is not a scheduling problem. The agent tells them to leave, not to touch switches or the phone indoors, and to call the emergency line from outside — then flags it to you. It does not book, does not price, and does not diagnose.
What it actually says
“Leave the building now, don't touch any switches, and call 911 and your gas emergency line from outside. I'm flagging this to the on-call number right away.”
It never quotes a price per gallon
Posted rates move daily, and a number said out loud at nine at night is a number you are held to at delivery. It states your minimum delivery and any after-hours fee — both configured — and leaves the rate to you.
What it actually says
“The rate moves with the market, so I won't quote you one and be wrong. The minimum delivery is 100 gallons and there's an after-hours charge on a priority run.”
It never promises a truck it cannot see
Routes are full days and a promise made on the phone at midnight is a promise a driver has to keep at seven. It books into the capacity that is actually left in the window, and where there is none it says so and offers the next one.
What it actually says
“I can't promise tonight — the trucks are out on tomorrow's route. I can put you first thing in the morning, seven to eleven, and text you when the driver is on the way.”
The four things it answers from
Configuration rather than something a model has been asked to remember. Change one at eight in the evening and the next call uses the new value.
Delivery area
By town, and the ones you no longer serve
Minimum delivery
100 gallons
After-hours run
Priority fee, stated on the call
Account types
Auto-fill, will-call, budget plan
What propane and heating oil dealers say before they say yes
In the words they are usually put in. Where the objection is right, it says so.
“Deliveries are routed, not booked. There is nothing to automate.”
The route is not the phone. The phone is price checks, gauge readings, will-call orders, budget plan questions and the occasional household with no heat, and every one of those is currently interrupting somebody in the office during the eight weeks a year that matter most.
“A cold snap doubles our call volume.”
That is the case for this rather than against it. All of them are answered at once, sorted by whether the tank is empty and whether anybody in the property is vulnerable, and handed back in that order.
“Our prices change constantly.”
Which is why the price is a setting rather than something written into a script. Change it at eight in the evening and the next caller hears the new one.
It books into the calendar you already keep
Google, Outlook, Apple, Exchange, CalDAV. An AI receptionist that emails you a summary has built a nicer voicemail; this one creates the appointment and texts the caller.
…and a lot more besides
- Warm transfersWarm transfersAnnounced — who is calling and why, before you take the line.
- Spam never billedSpam never billedRobocalls are spotted, zero-rated, and never become a customer.
- A number per sourceA number per sourceVan, yard sign, Google listing — see which line brings the work.
- Team & on-callTeam & on-callTries you, then a second number, then whoever is on call.
- Run it by textRun it by textReply to a text to move a job, block a morning, clear a day.
- Clear a day, everyone toldClear a day, everyone toldCall off a wet Tuesday; every customer is told and re-offered.
- Never invents an answerNever invents an answerNo price or slot it was not given. It takes a message instead.
- Any trade, no codeAny trade, no codeGoal, questions and guardrails are settings, not a rebuild.
How does it tell an emergency from a routine order?
It asks whether the tank is completely out or low, whether the heat has gone off, and whether anybody in the property is elderly, very young or unwell. You set what each answer does.
Does it know about relights?
Where you configure it, an out of gas call states that a leak check and relight are needed before appliances work, so the customer's expectation matches what the truck can achieve.
Can it give today's price?
Your price per gallon, minimum delivery and any surcharge are settings it reads on the call, so the figure is current rather than remembered.
What does it capture for the driver?
Tank size and location, gauge reading, owned or leased, gate codes, dogs and whether the driveway is passable. Those prevent the failed attempt.
What does it cost?
From $99 a month, flat, with unlimited call flows and a monthly talk time allowance. Robocalls are never billed, and there is a free tier for testing first.
Comparing against a human answering service instead?
That is a different question with a different answer, and it has its own page: the propane answering service, with a full fuel delivery call played second by second.
Trades that answer the phone the same way
The same archetype, which is what the product actually branches on. Every trade has one of these pages.