Answering service for contractors

Before the diary

Scope, site and timeline are captured before anything is offered a slot

Half a day

Roughly what an unqualified site visit costs once travel and the write-up are counted

$0

Robocalls, wrong numbers and cold sales calls are zero-rated and never reach you

Every one of these is something the product does on a real call, not a capability statement. Where it refuses to act, that refusal is the design.

It qualifies before it books, because the visit is the expensive part

What is the job, where is the property, is it occupied, who owns the decision, and roughly when do they want it started. A contractor's constraint has never been leads; it is that a site visit costs half a day and most of them were never going to close. The agent asks the questions you would ask if you were not on a roof when the phone rang.

It prices nothing it has not seen, and says why

It states your consultation or call-out fee exactly as you configured it, and refuses to estimate the work. Every contractor has lost an argument to a number somebody guessed over the phone, and an agent that improvises a range is a liability with your name on it.

It knows what you do not do

Out of radius, wrong trade, commercial when you are residential, a job under your minimum. It says so on the call. Turning away a bad fit in ninety seconds is worth more to a contractor than capturing them, because the alternative is a lead that occupies a diary slot and then evaporates.

Suppliers, subs and recruiters are classified, not escalated

They are a real share of the phone and none of them needs to reach you inside four minutes. They are logged and summarised; you deal with them when you are off the site rather than when you are on a ladder holding a phone with a glove on.

It books the visits into the diary you already keep

Reading your working hours and what capacity is left, writing into the same Google, Outlook, Apple or CalDAV calendar. The customer gets a confirmation text with the time and your fee before they hang up, which is also the first point at which an unserious enquiry disappears.

You read the week's phone in five minutes

Every call recorded, transcribed, classified and searchable, with what it captured. For a contractor the useful output is not any single call. It is being able to see, on a Friday, which enquiries were real and which trade keeps calling that you should stop advertising for.

In the words they are usually put in. Where the objection is right, it says so.

“I need to hear the job described to know if I want it.”

You do, and you still will. The transcript is the description, in the customer's own words, with the scope and the site captured alongside it. What changes is that you read it between jobs instead of taking the call at the worst possible moment and forgetting half of it by the time you are back in the truck.

“Qualifying on the phone loses jobs. I'd rather see everything.”

That is the right instinct when your diary has holes in it and the wrong one when it does not. Nothing here rejects a caller on your behalf beyond the rules you set: out of radius, wrong trade, under your minimum. Every one of those is a job you would have declined after driving to it.

“My work comes from referrals, not the phone.”

Referrals arrive by phone. A referred caller has been told you are good and is ringing on that basis, which makes an unanswered referral the most expensive missed call a contractor takes. You paid for it with a finished job.

What it will never do

You are handing your phone to something that talks to your customers when you cannot. These are the lines it does not cross, and the words it uses instead.

It never invents a price

It states the call-out fee and the rates you configured, and nothing else. Where it does not know, it says so and brings it to you rather than guessing — a number said on the phone is a number you are held to at the door.

What it actually says

“I'm not going to guess at the repair before someone's seen it — you'd only be annoyed if I got it wrong.”

It never promises an hour it cannot keep

Work in the field is booked in windows, because a specific time is a promise the traffic breaks. It offers the window that actually has capacity left, and it will not invent one to end the call politely.

What it actually says

“I can do Tuesday morning, between eight and twelve — I won't give you an exact hour and have you waiting in all day.”

It never sends anyone to voicemail

If the transfer ladder runs out and nobody accepts, it takes the details, commits to a specific callback window and flags it. A beep is the one outcome worse than not answering at all.

What it actually says

“I can't reach anyone this minute, so let me take the details and someone will call you back before nine tomorrow.”

Google, Outlook, Apple, Exchange, CalDAV — whichever calendar you already keep. Then your payments, your CRM, and whatever you automate with.

…and a lot more besides

• Warm transfersWarm transfersAnnounced — who is calling and why, before you take the line.
• Spam never billedSpam never billedRobocalls are spotted, zero-rated, and never become a customer.
• A number per sourceA number per sourceVan, yard sign, Google listing — see which line brings the work.
• Team & on-callTeam & on-callTries you, then a second number, then whoever is on call.
• Run it by textRun it by textReply to a text to move a job, block a morning, clear a day.
• Clear a day, everyone toldClear a day, everyone toldCall off a wet Tuesday; every customer is told and re-offered.
• Never invents an answerNever invents an answerNo price or slot it was not given. It takes a message instead.
• Any trade, no codeAny trade, no codeGoal, questions and guardrails are settings, not a rebuild.

Who it is for

Sized by the business rather than the trade — because a two-van shop and a twelve-crew company buy this for different reasons.

Answered for your trade, in your words

The questions, urgency rules and escalations are configuration. 31 trades have their own page.